Returns & Exchanges

At Bishy & Squit, we want your little Suffolk rascal to love their new clothes. But we know that sometimes things don't work out quite as expected, so here's how we handle returns, exchanges and faulty items.

Our clothing is made to order, helping us avoid unnecessary stock and waste. If you need a hand, please get in touch and we'll do our best to help...

How to request a return or exchange

1. Email us at bishyandsquit@gmail.com with your order number.

2. Tell us whether you'd like to cancel your order, exchange a size or report a problem.

3. We'll reply with the next steps and the appropriate return instructions.

4. Please wait for our instructions before posting anything back.

Please don't send returns directly to our production partner unless we've specifically instructed you to do so.

Changed your mind?

If you've changed your mind about an online order, you can cancel your purchase within 14 days of receiving your goods, without needing to give a reason.

Once you've notified us that you'd like to cancel, you have a further 14 days to return the goods.

Items should be returned in their original condition, unworn and unwashed, with any original tags attached where applicable. You may handle and try on clothing as you would in a shop.

Please email us before sending anything back so we can provide the correct return instructions.

For change-of-mind returns, you are responsible for the cost of return postage.

Once your return has arrived, we'll process your refund within the applicable legal time limits. Refunds will be made to your original payment method. Where required by law, your original standard delivery charge will also be refunded.

Need a different size?

Little rascals grow quickly, and sometimes the fit isn't quite right!

If you'd like a different size, please contact us within 30 days of receiving your order. We'll discuss the options with you and explain how to proceed.

Exchanges are subject to availability and our agreed exchange process. Unless the item is faulty or we have sent the wrong item, you may need to cover return postage and any applicable replacement delivery costs. We'll confirm any costs with you before proceeding.

This additional exchange offer does not affect your statutory cancellation or consumer rights.

Something wrong with your order?

If your item arrives faulty, damaged, misprinted or different from what you ordered, we're sorry. Please email us with your order number, a description of the problem and photographs where possible.

Please contact us before returning the item so we can investigate and provide the correct instructions.

If an item is faulty, not as described or otherwise fails to meet your legal rights, we'll put things right in accordance with applicable consumer law. Depending on the circumstances, this may include a refund, replacement or another appropriate remedy.

Where we're legally responsible for return costs, you won't be asked to pay return postage.

Need a hand?

We're a small, independent brand, and we want you to feel happy with your purchase. If you have any questions, please get in touch at bishyandsquit@gmail.com

Nothing in this policy affects your statutory rights as a consumer.